Terms of service

Terms of Service

These Terms of Service (“Terms”) govern your use of the Shoe Rack website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

About us

Shoe Rack provides new and preloved clothing for women, men, kids and baby, available for purchase online across the UK.

Use of our website

You agree to use this website for lawful purposes only. You must not:

  • Use the site in any way that may damage or disrupt its functionality
  • Attempt to gain unauthorised access to our systems
  • Provide false or misleading information

Products and descriptions

We aim to ensure all product details, descriptions and images are accurate.

  • New items are sold in unused condition
  • Preloved items may show minor signs of wear, which will be described where relevant

Please note that colours and appearance may vary slightly due to screen settings.

Pricing and payment

All prices are listed in GBP (£).

  • Prices are subject to change without notice
  • Payment must be made in full at the time of purchase
  • We use secure third-party payment providers to process transactions

Orders

Once an order is placed, you will receive a confirmation.

We reserve the right to:

  • Refuse or cancel an order if necessary
  • Cancel orders due to pricing errors, stock issues, or suspected fraud

If your order is cancelled, you will be notified and refunded where applicable.

Shipping

We aim to deliver orders within 2–3 working days across the UK.

Delivery times are estimates and may be affected by external factors such as courier delays.

Returns and refunds

Please refer to our Returns & Refunds Policy for full details.

  • New items may be returned within 14 days if they meet our return conditions
  • Preloved items are non-returnable unless faulty or not as described

Intellectual property

All content on this website, including text, images and branding, is the property of Shoe Rack and must not be used without permission.

Limitation of liability

We are not liable for:

  • Indirect or consequential losses
  • Delays caused by third-party services (such as delivery providers)
  • Issues arising from incorrect information provided by the customer

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Changes to these terms

We may update these Terms from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about these Terms, please contact us:

Email: info@shoerack.co
WhatsApp: +44 7419941660