FAQ

We use four grades to describe preloved items:

• Excellent – Virtually no signs of wear. May have been worn once or twice.
• Very Good – Light signs of wear; no significant flaws.
• Good – Moderate wear visible; any notable flaws are disclosed and photographed.
• Fair – Heavier wear; all defects (marks, pulls, repairs) are clearly noted in the listing.

We disclose every flaw we can identify. If you'd like additional photos of a specific area, just ask before buying.

Orders are typically dispatched within 1–2 business days. Estimated delivery times:

• UK Standard – 2–4 business days
• UK Express – 1–2 business days
• International – 5–14 business days depending on destination

You'll receive a tracking link by email once your order has shipped.

New (unworn, tagged) items can be returned within 14 days of delivery for a full refund or exchange, provided they are in their original condition with all tags attached. To start a return, please contact us via our Contact page.

Preloved items are sold as final sale and are not eligible for return or exchange unless the item arrives significantly not as described. We take condition accuracy seriously — if something isn't right, please get in touch within 48 hours of delivery and we'll make it right.

Absolutely. Before purchasing, message us via the Contact page with the item you're interested in and what you'd like to see — close-ups of seams, labels, specific areas, or a full flat-lay measurement. We aim to respond within one business day.